Warranty Policy

WARRANTY POLICY OF FSI VIETNAM

User Info

LEADSUN Global Limited

Address: 3/F, No.1 Workshop, No.15, Pingbei 2nd Road, Nanping, Zhuhai, Guangdong, P.R. China 519060. Phone: +86-756-2289712 Fax: +86-756-8682090

Email: sales@leadsunglobal.com

FSI VIETNAM COMPANY LIMITED

Address: No 29 Vong Thi, P. Buoi, Q. Tay Ho, TP. Ha Noi

• Hanoi Office: No. 445 Hoang Quoc Viet Street, North Tu Liem District, Hanoi City. Tel : +84 24 3566 5855 – 6272 3929 – 6272 6969  Fax : +84 24 6285 7600
• HCM Brand: No.9, Street 270, Nam Hoa Residential, District 9, Thu Duc City. Tel : +84 28 3620 1717 – 3620 1892  Fax : +84 28 3620 1893
• Namdinh Brand: No.365 Giai Phong Str, Trang Thi Ward, Namdinh Province.

Email: infor@fsivietnam.net

LEADSUN Solar Street Light 5 Years Limited Warranty

What This Warranty Covers

LEADSUN warrants the LEADSUN-branded solar street light against defects in material and workmanship for a period of FIVE (5) YEARS from the original date of purchase.

How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, follow the instructions on user’s manual to identify the problem, or contact LEADSUN or its distributor to diagnose and resolve the issue directly over e-mail, phone or via remote assistance. If the problem occurred due to the customer’s misuse or an inappropriate condition, LEADSUN or its distributor shall provide an explanation and guidelines for possible solutions and/or reinstallation.

Some issues can be resolved with a “Customer Replacement Unit” (CRU), the replacement parts that the customer can install on their own. Within the warranty period, the free CRU will be shipped to the customer as they forward the CRU code and product serial number to LEADSUN or its distributor.

If the issue cannot be diagnosed/solved, or if the repaired product remains non-operational, LEADSUN or its distributor will replace it with a functionally equivalent product. 

Under the condition that the service center or the distributor is unable to repair or replace the product, the customer may choose to return the products to LEADSUN or its distributor for a refund of your purchase price.

Replacement of Product or Part(s)

When warranty service involves the replacement of a product or a part, the original/replaced product or part shall be returned to LEADSUN as instructed. Only unaltered LEADSUN products
are eligible for replacement. The replacement product or part provided by LEADSUN may not be new, but shall be in good working condition and functionally equivalent to the original product or part. The replacement product or part shall be warranted for the remaining warranty period of the original product.

The Customer’s Responsibilities

Where applicable, the customer agrees w/ the below before the service is provided:
a) Follow international and the local rules to protect LEADSUN’s intellectual property rights and relevant legitimate right;
b) Follow service request procedures as specified by LEADSUN;
c) Keep the replaced products and parts that had been replaced; make sure the products and parts being sent back as instructed if LEADSUN and its distributor requested.

The above warranties do not cover, and LEADSUN will not be liable for:

a) Failure or damage resulting from misuse, faulty installation, misapplication, accident, modification, unsuitable physical, or operating environment including natural disasters and any extreme environmental conditions beyond those defined in the product specification, under/over voltage situation including power surge, lack of compliance with applicable instructions, prolonged inactive) storage for more than 6 months, improper or inadequate handling, shipping, maintenance, negligence, tampering, or improper maintenance by non-authorized party.

b) Failure of, or damage caused by, any third party products, including those that LEADSUN may provide or integrate into the LEADSUN product at your request.

c) Expired warranty period. You will be charged for replaced parts and repair cost after the warranty period. The replaced parts shall be warranted for one year.

d) Products for which LEADSUN has not yet received full payment. The customer will bear: a) the labor cost for replacing CRU;

b) the cost(s) of transporting, delivering and handling the Product(s) to and from LEADSUN, its authorized distributor and or its authorized service center.

Limitation of Liability

LEADSUN is responsible for loss or damage to your products only under the condition that it is: 1) in the distributor’s possession; or 2) during the transitioning period while the distributor or third party is in charge of the transportation.

Circumstances may arise where, because of a fault of LEADSUN’s part or other defect, you may be entitled to recover damages from LEADSUN. Regardless of the basis of your claim against LEADSUN (including breach, negligence, misrepresentation or other contract), except and to the extent liability cannot be waived or limited by applicable laws, LEADSUN shall not be liable for more than the amount the customer paid for the products.

This limit also applies to LEADSUN’s supplier, distributors, service provider and resellers. The maximum amount for which LEADSUN, its suppliers, distributors and resellers are collectively responsible shall not exceed the amount the  customer paid for the products.

UNDER NO CIRCUMSTANCE SHALL LEADSUN, ITS SUPPLIERS, DISTRIBUTORS AND RESELLERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING LOST  PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME COUNTRIES OR JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.